Terms of service

Welcome to GEENARDI. These Terms & Conditions apply when you visit or purchase from www.shopgeenardi.com. By using our website or placing an order, you agree to these terms. Please read them before making a purchase.

These terms should be read together with our Shipping Policy, Changes and Cancellations Policy, Returns Policy and Privacy Policy.

If there is any inconsistency between these terms and a mandatory right or remedy under Australian Consumer Law, the mandatory right or remedy will apply.

1. Prices and GST

All prices displayed on our website are in Australian dollars (AUD) and include Goods and Services Tax (GST), where applicable.

Shipping charges, if any, will be displayed at checkout before you complete your purchase. We offer free Australia-wide shipping on orders from $99, subject to any conditions stated at checkout or in our Shipping Policy.

We may update prices, product details or availability from time to time. A price change will not affect an order after we have accepted it, except where the order was affected by a genuine and obvious pricing or listing error, or where a change is required by law.

If we identify a genuine and obvious pricing or listing error before dispatch, we will contact you as soon as reasonably practicable. We will explain the error and give you the option to proceed at the correct price or cancel the affected order for a full refund of any amount paid.

We will not charge you a higher price without your agreement. Nothing in this section limits your rights under Australian Consumer Law.

2. Orders and Payment

When you place an order, you are making an offer to purchase the products shown in your order at the price displayed at checkout, including any applicable delivery charges.

After you place an order, you should receive an order confirmation. An order confirmation acknowledges receipt of your order and does not necessarily mean that your order has been accepted or dispatched.

We may accept or decline an order for a lawful reason, including product unavailability, an obvious pricing or listing error, suspected fraud or an inability to verify payment or delivery details.

If we decline an order after payment has been taken, we will provide a full refund of the amount paid for the affected order.

Payment must be completed using the payment methods offered at checkout. We will not charge you more than the amount shown at checkout unless you agree to the additional charge or the charge is otherwise authorised by law.

Please check your delivery details carefully before completing your purchase. If you provide incorrect or incomplete details, this may affect delivery. This does not limit any rights or remedies you may have where the issue is caused by us or where Australian Consumer Law applies.

3. Shipping and Delivery

We offer free Australia-wide shipping on orders from $99, subject to the conditions displayed at checkout and in our Shipping Policy.

For orders below this threshold, shipping charges, where applicable, will be displayed at checkout before payment. International shipping availability, costs and delivery estimates will be shown at checkout where international delivery is offered.

You are responsible for any applicable customs duties, taxes or import charges unless we state otherwise at checkout.

We aim to dispatch orders within the timeframe communicated in our Shipping Policy. Any delivery estimate will be identified as an estimate unless we expressly agree to a guaranteed delivery date.

We will take reasonable steps to deliver products within the time stated at checkout or in our Shipping Policy, or within a reasonable time where no timeframe is stated. We will not rely on a delivery estimate to avoid our obligations under Australian Consumer Law.

Delivery may be affected by postal or courier delays, weather, customs, incorrect delivery details or other circumstances. If a delay occurs, we will provide reasonable assistance and updates where practicable.

If a delay becomes substantial, or if we are unable to deliver within a reasonable time, you may have rights to cancel the order and receive a refund under Australian Consumer Law.

We remain responsible for the products until they are delivered to you, or to a person you nominate to receive them, unless the loss or damage is caused by your own actions or instructions.

If an order is lost, damaged or delivered incorrectly, please contact us promptly so we can investigate and provide an appropriate remedy. We will provide tracking information where available.

4. Changes and Cancellations

Our Changes and Cancellations Policy, available through the website, explains whether and how an order may be changed or cancelled before dispatch.

You may request a change or cancellation before dispatch by contacting us as soon as possible. We will consider the request in accordance with that policy, but we cannot guarantee that a change or cancellation will be possible once an order has been processed or dispatched.

If we agree to cancel an order, we will refund any amount paid for the cancelled order using the original payment method, unless we agree otherwise.

Nothing in this section limits your rights to cancel an order or obtain a refund where those rights arise under Australian Consumer Law, including where we cannot supply the products within a reasonable time or where the products fail to meet a consumer guarantee.

5. Returns, Refunds and Exchanges

Our Returns Policy, available through the website, explains our process for change-of-mind returns, refunds and exchanges.

Any change-of-mind return is subject to the conditions stated in our Returns Policy. Those conditions do not apply to products that are faulty, unsafe, not of acceptable quality, materially different from their description or otherwise fail to meet a consumer guarantee.

Your Australian Consumer Law rights are not affected.

If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund, cancellation of the contract or other remedy, depending on the circumstances and the seriousness of the failure.

Where a product has a major failure, you may generally choose between a refund and a replacement, and may also be entitled to compensation for reasonably foreseeable loss or damage.

Where a failure is not major, we may be entitled to provide a repair or replacement within a reasonable time. If we cannot do so, you may be entitled to a refund or other remedy.

We may ask for reasonable information about the problem and may require the product to be returned for assessment. We will not require you to return a faulty product at your own expense where Australian Consumer Law requires us to cover reasonable return costs.

Refunds will generally be made using the original payment method unless we agree otherwise or another method is required by law.

6. Product Information and Materials

We aim to ensure that product descriptions, images, colours, dimensions and materials information are accurate and up to date.

Minor variations may occur, including variations in colour caused by lighting, photography or individual screen settings. Minor variations do not affect your rights where a product is materially different from its description, not of acceptable quality or otherwise fails to meet a consumer guarantee.

Product materials, finishes and care information are provided on the relevant product pages or through the website. Please follow any care instructions provided to help maintain your product.

Nothing in this section limits your rights under Australian Consumer Law.

7. Website Availability and Errors

We aim to keep the information on our website accurate and current. However, errors, omissions or temporary technical issues may occasionally occur.

We may correct errors, update information or change product availability. If an error affects an order you have placed, we will contact you as soon as reasonably practicable and explain the available options.

We will not cancel an accepted order solely because of an error unless the error is genuine and obvious, the order cannot lawfully or reasonably be fulfilled, or another lawful basis applies.

Nothing in this section permits us to mislead you or avoid our obligations under Australian Consumer Law.

8. Promotions and Discounts

Promotional offers may have specific conditions, eligibility requirements and expiry dates. Any applicable conditions will be communicated clearly with the offer.

Promotions cannot be used in combination unless expressly stated.

We will not represent a discount or saving in a way that is false, misleading or likely to deceive.

Nothing in this section limits your rights under Australian Consumer Law.

9. Intellectual Property

Website content, including GEENARDI branding, logos, photographs, product descriptions and original designs, is owned by or licensed to GEENARDI unless otherwise stated.

You may not reproduce, distribute or commercially use this material without prior permission, except where permitted by law.

10. Website Use

You agree not to misuse our website, interfere with its operation, attempt unauthorised access or use it for unlawful purposes.

We may update, suspend or remove website features when reasonably necessary. We will take reasonable steps to maintain access but cannot guarantee uninterrupted operation.

Nothing in this section limits any rights or remedies you may have if a website service is not provided with due care and skill or is otherwise subject to a consumer guarantee.

11. Liability and Consumer Rights

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian Consumer Law or other applicable legislation.

To the extent permitted by law, we are not responsible for loss or damage caused solely by circumstances outside our reasonable control, such as certain postal delays, natural events or temporary website interruptions.

This does not exclude or limit our responsibility for products, services or delivery obligations where Australian Consumer Law applies.

We are not responsible for loss caused by your failure to follow reasonable product care instructions, misuse of a product, normal wear and tear, or damage caused by your own actions, except to the extent that Australian Consumer Law provides otherwise.

Any limitation of liability applies only to the extent permitted by law and does not limit liability for fraud, misleading or deceptive conduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited or excluded.

12. Privacy

Our collection and handling of personal information is explained in our Privacy Policy, available through the website footer.

By providing information through our website, you acknowledge that it will be handled in accordance with that policy and applicable privacy laws.

13. Governing Law

These Terms & Conditions are governed by the laws applicable in South Australia and the applicable laws of Australia.

This does not remove any mandatory consumer protections that apply to you.

14. Changes to These Terms

We may update these terms from time to time. The current version will be published on this page with its updated date.

Changes will not remove rights that have already accrued or rights that cannot lawfully be excluded.

The terms applying to an order are the terms in effect when the order is accepted, unless a change is required by law or agreed with you.

15. Contact Us

For questions about these terms, orders, shipping or returns, contact:

GEENARDI

Email: info@shopgeenardi.com

ABN: 54994695334

Website: www.shopgeenardi.com

Last updated: 22 October 2026.