Privacy policy

GEENARDI respects your privacy. This policy explains how we collect, use, store and share your personal information when you visit our website or place an order.

1. Who We Are

GEENARDI is an Australian jewellery business operated by GEENARDI, ABN: 54994695334

Website:
www.shopgeenardi.com

Contact email: info@shopgeenardi.com

In this policy, “we”, “us” and “our” refer to GEENARDI.

2. Information We Collect

When you visit our website, contact us or place an order, we may collect:

• Contact details: your name, email address, phone number and delivery address.

• Order details: items purchased, order number, payment status and transaction information.

• Account details: information you provide if you create an account, if this feature is available.

• Communications: messages you send through email, WhatsApp or other customer service channels.

• Technical information: your IP address, browser, device information, website activity and cookie data.

Payments are processed through the payment providers available at checkout. We may receive payment confirmation and transaction details, but payment card information is generally handled by the relevant payment provider.

Please do not send full card details or passwords through email or WhatsApp.

3. How We Use Your Information

We use your information to:

• Process and deliver orders.

• Accept payments, issue refunds and manage transactions.

• Respond to enquiries and provide customer support.

• Send order confirmations and delivery updates.

• Maintain business, accounting and tax records.

• Protect our website, prevent fraud and resolve disputes.

• Improve our website and customer experience.

• Send marketing communications where permitted by law and, where required, with your consent.

You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us. Transactional messages about your order may still be sent.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to keep the store working, remember preferences, understand website traffic and support advertising where enabled.

You can manage cookies through your browser settings. Disabling some cookies may affect how parts of the website function.

5. When We Share Information

We share personal information only where reasonably necessary for our business operations or as otherwise permitted or required by law. This may include sharing information with:

• Shopify, which provides our online store platform.

• Payment providers that process transactions.

• Shipping and delivery providers that deliver your orders.

• Website analytics, marketing and technical service providers, where used.

• Professional advisers, regulators or authorities where legally required.

These providers may process information outside Australia. The countries involved depend on the services and settings we use.

We will update this policy if necessary to reflect our actual data-handling arrangements. We do not sell your personal information to third parties.

6. How We Store and Protect Information

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, legal obligations, accounting and dispute resolution.

When information is no longer required, we take reasonable steps to securely delete or de-identify it, unless we are required or permitted by law to retain it.

No online system can be guaranteed completely secure.

7. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding. Some information may need to be retained where required by law.

8. Marketing Preferences

If you receive promotional emails from us, you may unsubscribe at any time.

We will handle marketing communications in accordance with applicable Australian laws, including requirements concerning consent and unsubscribe requests.

9. Children’s Privacy

Our website is intended for people shopping for jewellery, not for children to submit personal information independently.

If you believe a child has provided personal information to us, please contact us so we can assess the appropriate steps.

10. Privacy Complaints

If you have a concern about how we handle your personal information, contact us using the details below. Please describe your concern so we can investigate and respond.

Where applicable, you may also be able to complain to the Office of the Australian Information Commissioner (OAIC) if the matter is not resolved.

11. Changes to This Policy

We may update this Privacy Policy when our business, website or legal obligations change.

The latest version will be published on this page with its updated date.

12. Contact Us

For privacy questions, access requests or complaints, contact:

GEENARDI

Email: info@shopgeenardi.com

ABN: 54994695334

Last updated: 22 October 2026.