Returns & Exchanges Policy

At GEENARDI, your satisfaction matters to us. If your jewellery piece arrives with an issue, we are here to make it right.

Please review our guidelines below regarding refunds, replacements, and exchanges.

1. Faulty, Damaged, or Incorrect Items

If your jewellery arrives with a genuine problem, we will gladly provide a full refund or a replacement.

This applies strictly if the item:

• Arrived damaged.

• Has a manufacturing fault.

• Was the wrong item sent by us.

• Does not match the online product description.

• Has a major structural problem.

Return Shipping Costs

For any of the genuine issues listed above, GEENARDI covers 100% of the return shipping costs.

2. Change of Mind (No Refunds)

We do not offer refunds simply because you change your mind.

Under our change-of-mind policy, a refund will not be issued if you:

• Do not like the item after it arrives.

• Ordered the wrong size.

• Found the item cheaper somewhere else.

• No longer want the product.

Exchanges & Return Fees

For change-of-mind requests or incorrect sizing, we may offer a product exchange instead of a refund.

To qualify for an exchange, the jewellery must be returned in the exact, unworn condition in which it was sent out.

For all change-of-mind exchanges, the buyer must pay the return shipping fee in full.

Nothing in this policy excludes, restricts, or modifies any rights or remedies available to consumers under applicable Australian Consumer Law.

3. How to Request a Refund or Exchange

To start a claim, please email us at info@shopgeenardi.com and provide the following details:

1. Your order number.

2. The specific item you are contacting us about.

3. A brief description of the issue.

4. Clear photographs showing the damage or fault, where relevant.

Our team will review your request and advise you on the next steps.

4. Processing Your Refund

Once your returned item has been received and inspected, and a genuine fault has been confirmed, your refund will be processed promptly.

All approved refunds will be issued directly to your original payment method.

5. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us at:

Email: info@shopgeenardi.com

We are here to help.